Heather was nominated by a grateful family member of a patient who had emergency brain surgery who wrote: "athe day of surgery we were overwhelmed and afraid, then we met Heather. Her words gave us much needed peace and she explained our loved on'e medical condition while showing extraordinary compassion. She can relate to families with respect and listens and anticipates our need. Heather cared about our well-being and was a wonderful patient and family advocate."