Heather Langlois, RN, ADN

We had a patient on the unit that had to be here for an extended stay due to circumstances outside of her and the hospital’s control. She was starting to get depressed. Heather Langlois, her nurse, picked up on this and spent some extra time talking with the patient who told her she just wanted a cabana boy and a margarita. Occupational therapy brought in a cabana boy picture to hang in her room and Heather Langlois had a non-alcoholic margarita mix and all the fixings (including the little umbrellas) brought in by her own family so she could help to raise the patient's spirits. She made the patient a margarita and the patient did not stop smiling after. The patient was here two more days after this and was still smiling and raving about the excellent care that she received while she was here. By Heather going above and beyond and doing just that little bit extra it made the world of a difference for this patient.