My dad was suffering from a Hiatal Hernia that caused him to bleed and subsequently aspirate. Heather not only took good care of my dad but kept an eye on me at this critical time. After the decision to assist my dad's breathing with intubation was made, his vital signs dropped dangerously low. Heather knew just when to call for help and acted with conviction (professionally) and with compassion. My dad survived the night. Unfortunately, we lost my dad over a week later as his kidneys quit working. However, Heather made an impression on me that night as a true hero. She lived our brand promise to be right here with both my dad and me. Thank you, Heather.