This was our first baby, and we were both very nervous. Heather took over the morning shift and made us feel so comfortable. She explained everything and was very attentive. She reminded me what my body was doing which helped me stay calm. When my contractions picked up, she was quick to help me move around and find more comfortable positions. I ended up having a very unexpectedly quick delivery. Heather was very calm and helped us through the delivery. She offered encouragement while making sure everything was going well. Our birth experience would not have been as wonderful as it was without her! We absolutely adore her. She even came to check on me and our baby before we were discharged. We cannot thank her or sing her praises enough!