September 2024
Heather
Neer
,
RN
3 South
Kaiser Permanente Fontana Medical Center
Fontana
,
CA
United States
Heather cheered me on by supporting me with hand-expressing milk to send down to the NICU. She encouraged me to drink and rest when I needed to. She celebrated with me when I would bring back even the tiniest updates.
My TOLAC/VBAC ended with a c-section and my daughter being rushed into NICU. My husband went with my daughter, leaving me in the care of the surgery team. I was terrified. Once in post-op, I visited my daughter for a few minutes before heading to my recovery room alone. Alone in my room, I felt that everything had gone so wrong. Such a huge day in our lives came crashing down. Waking up alone was hard. But I was greeted by my nurse, Heather. She came and immediately made sure I was cared for and heard. She has light to her that made me want to open up. She stayed and talked with me about anything and everything. She did not know what a simple conversation was doing to heal my traumatic birth hours before. My goal for the day was to visit the NICU and see my daughter as much as I could. Heather cheered me on by supporting me with hand-expressing milk to send down to the NICU. She encouraged me to drink and rest when I needed to. She celebrated with me when I would bring back even the tiniest updates. My husband stayed with our daughter the entire time she was in the NICU, and I would tell him how I was so lucky to have Heather to support me medically and emotionally while we were separated. She shared her birth journeys with me, and by doing that, I felt so validated in what I was feeling. During that day, I had gone back and forth from NICU around 10 times. Each time I would return, Heather would check on me if I needed anything. I was focused on the baby, and she was focused on my medications. She ensured me that I was healthy during that difficult day. Heather's shift was set to end at 7 pm, and the NICU called at 6:30 pm that the baby was up and ready to latch. I headed down, not being able to properly thank Heather for all that she had done for not only me but to support my tiny family. I am forever grateful; Heather was my nurse on the hardest day of my life. Without her, I truly believe my milk supply would not have come in as it did due to stress. Heather is my superhero.