Heather consistently shows deep empathy for both patients and colleagues. Her work in informatics is driven by a genuine concern for patient welfare and the desire to improve healthcare delivery. This perspective ensures that Heather's contributions are patient-centered, enhancing the quality of care and the user experience for both patients and healthcare providers. Her collaborative work with nursing operations in team-based care initiatives showcases Heather’s dedication to enhancing care delivery, and her work in rolling out Dragon for nurses has helped streamline documentation processes. She acts as a bridge between nursing staff, IT professionals, and administrative leaders, fostering a culture of open communication and teamwork. Perhaps most importantly, Heather possesses the ability to listen actively, serve with dedication, guide with wisdom, and heal with technology. She gives voice to the concerns and suggestions of the nursing staff, ensuring they are heard and addressed in system improvements. Her service mindset is reflected in her consistent efforts to support clinical staff in providing exceptional patient care. She navigates through the complexities of healthcare technology, making it accessible and relevant to all, which contributes to healing, not just through direct patient care, but by enhancing the tools that enable such care. Her unique blend of skills and her heartfelt dedication to her work truly set her apart as a nurse leader in the field of informatics.