Heather is very kind and caring. She made my dad and our family calm. She eased my dad by telling him a precious joke. We all enjoyed her humor. She went out of her way to make a personal connection with us all. Heather made it very obvious that she loves her job and that trickles down to the fantastic job she did for us. She is a keeper!! She also plays well with other employees with kind words. Thank you, Heather!