Helen is an outstanding Assistant Nurse Manager. She excels in all the core competencies of leadership- customer service, problem-solving, performance management coaching and counseling, interpersonal communication, operational decision-making and effectiveness, empowerment/delegation, change leadership, team development and professional presence.

She is a strong active champion for exceptional customer service. She is gifted with attention to detail. She identifies and effectively solves problems; logically evaluates alternatives and uses good judgment. She establishes and readjusts methods to assure on-time achievement of goals and assigns personnel and appropriate allocation of resources. She inspires and encourages staff to use their abilities to fully accomplish work and personal goals. She provides effective feedback to staff, resolves personal problems as needed, and holds staff accountable for results. She gets points across clearly and effectively when giving instructions. She demonstrates the ability to make sound decisions in moments of uncertainty with the appropriate sense of urgency. She initiates change when appropriate and embraces and supports organizational change initiatives. She accurately assesses people’s strengths and developmental needs and provides feedback and suggestions to improve performance. She commands respect and attention and projects a strong professional presence in meetings and group situations.

Helen is truly a role model for excellence in nurse leadership.

Note: This is Helen's 2nd DAISY Award!