My five-year-old son T broke his arm on the monkey bars, and the nurse who took care of him at Children's was above-and-beyond wonderful. Competent, calm, and thorough, Ian was amazingly efficient and had everything thought out in advance; he was always anticipating what the doctors would need and how he could make the process easier. He talked directly to my son in a gentle voice, knowing when to be funny to get a laugh from T (pulling out the IV could have been scary but Ian made it a game), and when to talk to him quietly, explaining exactly what would happen next in a way that T could easily understand. Throughout our six hours in the ER, T would ask, "Where's Ian?" when he wasn't in the room, since having Ian present seemed to calm T more than even my husband or I could. Not only did Ian take care of T, though, he took care of J and me. From warm blankets to snacks for us, and from his kind words to his uncanny ability to anticipate just what we might be wondering or needing next, Ian made what could have been a scary process into one in which we felt surrounded by warmth and support.