Irina always treats every single patient as if they were her own family. For example, she washed a patient's hair and applied make-up to the patient, even though this patient was not assigned to her. This patient was able to feel beautiful and proud of her appearance, even though she was in the hospital.
One of our patients, who had a long stay and required a sitter, loved Irina because she would take him to eat, often on her own lunch break. She would take him to either the Tower Café or outside, so he could get some sunshine. When this patient was transferred to another unit, Irina continued to visit with him during her lunch breaks and continued to take him outside for a change of scenery. When I am rounding on the floor and talking with patients, she is always in her patient's rooms spending time with them and getting to know them on a personal level. She truly gets to know her patients and their families, while providing each of them with excellent care.
Irina is an excellent team player, who always jumps in to help other nurses or PCAs, often before they even ask. She goes above and beyond in all of her work and is truly making a difference in providing patient-centered care.