"Jackie never had to be asked to do anything; always on top of every need. She just knew what you wanted before you asked. Without being asked, she put my husband's arm in a sling so he would not mess up his stitches and it made him more comfortable. She took time to listen." "Jacke meets all the DAISY criteria, but individualized patient care the most. The concern and sensitive (caregiving); and trying to find out about her patients' needs, their health; and what she can do to provide the best health care during the hospital stay of the patient she has in her care."