My son R has multiple rare disorders and chronic health conditions including CP requiring help with all daily activities. He is a nonverbal adult with intellectual challenges and his complex medical profile requires many accommodations. My son's nurse Jacob was very interested in learning and understanding as much as he could about my son's medical profile.
Jacob offered explanations to me as the caregiver regarding medical jargon, actions, and rationalization for them. Jacob had sincere communication interventions to engage with my son including using appropriate instruction protocols to assist in feeding, and to give him opportunities to respond.
Jacob was constantly looking for ways to facilitate where he could to help out staff with my son's care. He was visible and he showed that it wasn't just a chore. As a lay person with limited knowledge and so many different experiences of our family being treated differently this was so refreshing. Jacob went above and beyond for my son. He feed him, he respected him, and he SAW him. He will make a great neurologist.