Jacqueline is a consummate advocate for patients. She consistently delivers the highest level of care to our patients and demonstrates every aspect of the ICARE & PACT models. She is a wonderful role model to the staff of what a truly excellent nurse is. As evidence of this, she received this very complimentary letter from a recent patient:

...Assistant Nurse Manager, Jacqueline Coats, RN is the paradigm example of what constitutes a great medical care provider. She is attentive, caring and genuinely concerned with the needs of her staff and patients.

My family has told me of her efforts during a period of time when I lay in a semi comatose state. I vividly recall what she did for me after I became aware of my surroundings. She made certain that I was placed in a room that would allow me to shower and receive family visitors. She checked on my progress and worked with me and my family to get into an appropriate rehab facility when I was discharged from St. Paul. She demonstrated compassion and concern throughout. Her warm smile and pleasant demeanor lifted my spirits. She humanized an experience that was often, by its nature, somewhat dehumanizing.