pictured from left to right – Suellyn Ellerbe, MN, RN, NEA-BC, Chief Operating Officer and Chief Nursing Officer, Jan Bednar, BSN, MS, RN, CEN, Executive Director of Nursing, Jacqueline Lezcano, RN, and Cheryl Beers, DHA, RN, NE-BC, CALA, Director, Nursing Operations

Jacqueline Lezcano is a DAISY nurse. A patient wrote: “This past Sunday I had the unfortunate experience of dealing with dyspnea. Given the circumstances, I had my brother bring me to our Denville ED. Considering this was the first type of such an episode for me I was very nervous. My ED nurse that day was Jacqueline Lezcano. Upon my arrival into my room she greeted me in a way in which I immediately felt comfortable under her care. This “moment of truth” set the tone for what would be the transformation of an uncomfortable circumstance – me arriving nervous – to a controlled situation in which I fully trusted the forces of care that were being seamlessly implemented around me. Throughout my stay, Jacqueline was extremely attentive, clinically knowledgeable, and absolutely role modeled our system values in her delivery of care. Given that the disposition of my role rarely awards me the opportunity to witness the great clinical work going on here, it was a rare – albeit unfortunate – opportunity for me to dive into the clinical side of the business. As I departed from our Denville ED, I felt so proud that I work for a system which selects and develops nurses like Jacqueline. She is truly a role model for the type of behavior our values hope to inherently create in all our organizations.”