I had some vocal cord surgery. I have no family and a friend was out of town. Each nurse, tech, and OR staff were very pleasant and caring. While I am an employee and work in the Procedural Care Department (PCD) central waiting desk, I felt as a patient the need to share my remarkable experience.

The first thing I remember, waking in the PACU was Jackie handing me a tissue to cough. The procedure was a bit rough on me and I was feeling emotional. I know this is going to sound cheesy, but part of our mission is to provide the kindest touch; well I experienced it in PACU from Jackie. She held my hand, touched my cheek, tried fixing my hair, and talked to me in a calm and caring tone of voice. Jackie really cared about me. No matter how old a person is or what their life appears to look like, no one really knows what's going on inside of them. Sometimes we all need a reminder of why as employees we are here. Thank you, Jackie, for reminding me.