June 2022 Honoree
Jacqueline P. Granger, BSN, RN
I had some vocal cord surgery. I have no family and a friend was out of town. Each nurse, tech, and OR staff were very pleasant and caring. While I am an employee and work in the Procedural Care Department (PCD) central waiting desk, I felt as a patient the need to share my remarkable experience.
The first thing I remember, waking in the PACU was Jackie handing me a tissue to cough. The procedure was a bit rough on me and I was feeling emotional. I know this is going to sound cheesy, but part of our mission is to provide the kindest touch; well I experienced it in PACU from Jackie. She held my hand, touched my cheek, tried fixing my hair, and talked to me in a calm and caring tone of voice. Jackie really cared about me. No matter how old a person is or what their life appears to look like, no one really knows what's going on inside of them. Sometimes we all need a reminder of why as employees we are here. Thank you, Jackie, for reminding me.
The first thing I remember, waking in the PACU was Jackie handing me a tissue to cough. The procedure was a bit rough on me and I was feeling emotional. I know this is going to sound cheesy, but part of our mission is to provide the kindest touch; well I experienced it in PACU from Jackie. She held my hand, touched my cheek, tried fixing my hair, and talked to me in a calm and caring tone of voice. Jackie really cared about me. No matter how old a person is or what their life appears to look like, no one really knows what's going on inside of them. Sometimes we all need a reminder of why as employees we are here. Thank you, Jackie, for reminding me.
Thank you, Jacqueline P., for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.
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