I am often critical and vocal when things don't operate as they should. With that being said, last week, after experiencing an episode while conducting a meeting at the hospital, I was rushed to the Emergency Room where the physicians and nurses were very attentive and caring. Upon determining that I would be admitted, I was moved to Telemetry. My nurse when I arrived on the floor was Jaqarius Scott, RN.
To say that I was scared would be an understatement. Quez, as he asked me to call him, was very calming and attentive. He did his assessment and told me that he would be taking care of me. Every nurse that was assigned to my care while on the floor was very attentive and did a great job. The difference for me though was how Quez not only took care of my clinical needs but eased my fears and concerns. While Quez and I were talking, he told me that he had received his nursing license recently. I told him that I couldn't believe that, he seemed like a seasoned pro.
Quez is the epitome of what a nurse should be. He has great clinical skills and a heart for the care that he is providing.
Quez checked on me often, he told me what he was doing and why. He comforted my fears. Before we went to the Cath Lab, I asked the doctor to have prayer, which we did, including Quez. After the doctor left, Quez asked if he could give me a hug. It was welcomed and comforting. He was with me when they wheeled me out to go to the Cath Lab and he was with me when I got back. Later, he came in to tell me that he would be off the next day and I would have a new nurse. My husband said, "I know the nurses need their time off, but I wish Quez was going to be with you tomorrow.” I know that Quez will learn a lot as he matures in his profession and I am excited to see that happen. However, the best care of patients is not necessarily learned in a book, sometimes, it’s provided from the heart.