I would like to inform you that I am extremely impressed with this staff member. He was very patient while the department was overflowing with patients. He managed his emotions well during busy times with many patients. He offered me ample encouragement and hugged me. He spoke kind words of support. He came to see me off in front of the chemo room. His presence was a comfort for those who were shocked by the bad news of cancer, which has a 40-50% chance of survival. Please convey my compliments to him.