Jay is very compassionate and knowledgeable! OSF is very fortunate to have this excellent nurse.
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Explanatory illustrations on the white board providing carefully worded phrases and drawings of how specific medications were positively changing severe complications relating to A-fib and pneumonia with my mother. Very caring nurse.
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Jay was very proactive in communicating with the doctor, respiratory therapy, and CT scanning staff to expedite getting a test done for making a diagnosis on my mother-in-law. Jay was very thorough, knowledgeable, compassionate, kind, and explained everything well.
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Jay is the true meaning of a caring healthcare professional.