My 18-year-old son had horrible orthopedic traumas from a motor vehicle accident. He was in pain, frustrated and scared. Jeff never failed to give professional, compassionate, personalized care. He spoke to my son like the young adult he is, while still allowing me to be a "mom". Although he was constantly busy with the care of all of his patients, we never felt that we were an inconvenience or that he was rushed in our care.
I am an RN, and Jeff spoke with me as a peer, allowed me to participate in my son's care when needed and appropriate. He was already thinking ahead and had looked at lab values when I became concerned about rhabdomyolysis and allowed me to bounce concerns off of him without making me feel like a "worry wart" or "know it all". His communication with my son left him feeling like the young adult he is and a part of his care, and that he was heard and appropriate care was delivered. I cannot thank Jeff enough for his outstanding care.
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Jeff was knowledgeable in knowing about my diagnosis. He explained procedures and kept me informed. I have chronic pain and he never made me feel judged about needing more medications. He was always there when I needed him, he was patient, caring, listened to my complaints and assisted me. He was a true patient advocate!