Jennifer is the kindest and most compassionate person that I know. Since I am 91 years old, she is considerate in explaining each procedure slowly and thoroughly, she has patiently given me her undivided attention. All of my needs are met quickly and successfully. Her demeanor is always positive, cheerful, and friendly. She has made my stay at Overlook a bearable and pleasant experience. Jennifer greatly lessened my nightmare hospital stay. Thank you, Jennifer, for all your humanity and wonderful service.