These last few days have been a difficult time for me and my family. I want you to know that just sitting and being able to talk to you has put my mind at rest and helped me smile during this difficult time. Your wonderful, professional, yet playful attitude helped me remain calm while we were dealing with the IV situation. I wish I had more than just this letter as a token of my appreciation. You are kind and calm with a capable soul and there aren't enough words in the world to express my forever gratitude to you and our new-found friendship. Thank you for your hard work and loving bed side manner. BEST I've EVER experienced.