When a patient was struggling to keep up with medical bills after being denied disability assistance from a Medicaid program, Jennifer Warner went to extra lengths to work with the family and demonstrate the patient's qualifications to the financial assistance program. Jennifer compiled several documents and wrote a letter outlining the eligibility of the patient. She took the time to review the patient's care plan and tie all the necessary information together. Because of Warner's dedication and hard work, the patient was approved for the program.
Jennifer did not hesitate to help when a patient's mother turned to her for assistance. When asked if this was something she could help with, she said, "Let's give it a shot. The needs of the patient come first. When anyone is under stress, navigating the system can be difficult."