I have always had exceptional care at TAMC but several things stood out when Jess Naugle, RN was my nurse in September 2024 after I was admitted to Labor and Delivery. She is simply an exemplary nurse all around and was wonderful to have as a partner during a very vulnerable time--childbirth. Jess treated me with unconditional respect. She made me feel heard and understood; she was a real ally and partner in the process. Specifically, though, I can think of four examples to share.

1. M//Meaningful: I never successfully breastfed my first child and as a result, wanted to breastfeed my second child but had low expectations of my ability to do so. My expectations were so low that I did not even try to seek lactation support. But immediately after my son was born, Jess helped me latch him and was very encouraging. She showed me I could do it. This confidence was helpful as my son then spent 24 hours in the NICU and for LGA/blood sugar issues and it tested my resolve to continue. Going on 7 weeks later and I'm still breastfeeding, and this is largely thanks to Jess.

2. C//Committed to the highest standards of nursing practice: I was treated for a hemorrhage with a JADA device. When it was being removed, somebody began to enter my room and she asked them to introduce themselves before they continued. I quickly interjected that it didn't matter and anyone was free to enter. Jess retorted that it did matter, that my dignity mattered, and the person at the door could wait until I was comfortable for them to enter.

3. M//Meaningful connection: When I was approaching the window for discharge to the MBU, I had not been able to urinate enough to satisfy the requirements for discharge. I had puked during the birthing process and didn't feel up for drinking a significant amount of water down, so therefore it took forever to urinate. She trusted me, she advocated for me, and I was able to safely discharge to the MBU. Being listened to and heard as a patient is priceless.

4. A//Significant mentor: There were nursing students on the floor when my son was born, and someone came to ask if she'd be willing to take one as a shadow. She turned to me, asked if that was OK with me, and after I agreed, she accepted a student. She was brilliant with the student--explaining everything she was doing in detail, creating a safe space for them to ask questions, etc. I could go on and on--just writing this I came up with even more things that could meet criteria. It was a great experience, and I wish Jess or a nurse like Jess on anyone. You never forget the people who care for you during these moments. I am grateful to have had Jess and everyone who has cared for me at TAMC.