Jess was wonderful, patient, and very understanding during our stay. My wife was in distress when I first arrived to the ICU after having a stent put in after my heart attack. Jess explained everything to my wife and helped calm her down and was there when she would fall apart when I had a procedure done while I was sedated. When I finally woke up, Jess explained to me everything that happened while I was out and was always happy to answer any questions I had. She was even more caring and kind when I needed my Heparin shots.