One of my patients was sick with a GI infection after recent travel outside of the country and was feeling weak and ill. She called our clinic for a same-day appointment, but unfortunately, we did not have any openings that same day. Jess has always been dedicated, diligent, and cautious, and she scheduled her for an appointment for the following day with a colleague and asked my patient to be seen at an urgent care for evaluation for IV fluids and antibiotics so that there would be no delay in care.

My patient went to urgent care, received appropriate care, and canceled the follow-up appointment with our team due to clinical improvement. The patient forgot to let us know and update us on her symptoms. Jess called her the next day to follow up with them to make sure the patient received the care they needed. She made sure to close the loop and make sure my patient received the absolute best care possible.

When my patient saw me weeks later, they mentioned Jess and her diligence. This is how Jess treats all of our patients. She is patient, diligent, and thorough. I am so thankful to have Jess on our team. She routinely stays late to help, and we are so thankful to her.