Ms. Mathew has received many appreciation letters for her excellent care and dedication toward patient-centered care and she was recognized by patients' families in the patient satisfaction survey comments many times. One of her pregnant patients described her as very caring and supportive. She answered questions and concerns and provided comfort in a respectful manner. The patient would like to meet her every time she is going to the Ras Tanura emergency department. Another patient’s husband appreciates her for her great attitude, human touch, and outstanding care that Jiby provided to his wife during her stay in ED. It is clear that she is playing an important role in delivering the best possible patient-centered care.