I was a patient for the first time on the unit and needed help with interventions. I was very, very frightened, scared, anxious, and sobbing. Jill was a hopeful bright light for me while caring for me 2 consecutive nights. During this time I struggled with hopelessness and Jill sat with me and talked in a therapeutic caring mode until I was able to sleep. I know she was busy, but she would not leave me until I was OK. She was so professional and exceeded expectations. I am so grateful for Jill.