She greeted me with the best smile! Not only is she very prompt, but she also saw immediately that I was having a hard time and knew I've been through a lot. She said, 'You look good, you look beautiful.' That very moment I wanted to cry. The feeling that came over me and made me feel great. I don't look as bad as I feel. Finally, someone is paying attention to my inner feelings about being in my current medical condition. That very thing made me relax and willing to get through this condition. The stress and worry went away. I felt like I was in good hands. Thanks, Crestwood, for sending Joan to my room!