Joan Jacintos, RN

I am honored to nominate Mr. Joan Jacintos, Nurse Manager of the OPD, for the DAISY Award for Extraordinary Nurse Leader. He consistently exemplifies excellence under “Care and Beyond” and across all Strategic Pillars through his unwavering commitment to patient-centered care, staff empowerment, and operational excellence. Mr. Joan ensures patients feel respected, informed, and supported throughout their OPD journey, contributing to improved satisfaction and reduced complaints. He strengthens safety and quality by closely monitoring compliance, addressing recurring issues, and maintaining a safe, accreditation-ready environment.

Leading with compassion and empathy, he fosters a positive, culturally sensitive workplace where staff feel valued and motivated. Through value creation, he enhances clinic flow, reduces waiting times, and optimizes staff utilization, resulting in smoother operations and better patient outcomes. He also champions future-proofing by mentoring staff, encouraging continuous learning, and promoting digital innovation. His leadership has led to higher staff engagement, improved service quality, and a truly patient-centered OPD, embodying the spirit of “Care and Beyond.”