A patient submitted a four-page letter outlining his admiration and thanks for Joanna and he explained how she provided an exceptional experience. It was Joanna's superb bedside manner and kind demeanor along with her smile and conversation that helped remove some of the uncertainty he was feeling.
"Joanna's actions helped to breakdown the unavoidable wall between hospital professionals and hospital patients. Joanna excels at relating to people and is also very knowledgeable. It is truly rare to find both these qualities in one individual."