Joanna Irani has the ability to build excellent rapport with her customers using the seven tools needed for excellent interpersonal skills: Verbal communication, Non-verbal communication, Listening skills, Negotiation, Problem-solving, Decision-making and Assertiveness.

She has excellent assessment skills allowing her to identify critical findings in her patients clinical condition and to proactively act in order to anticipate life threatening occurrences.

Her assessment is also directed to her colleagues' satisfaction and needs especially when she acted as a work life council representative and she drafted a proposal to absorb their fatigue.