Joannie was very helpful to my dad- a Veteran with Alzheimer’s disease and to my family as we got his records/vitals and history updated after over a year due to the pandemic. I liked her demeanor and patience with my dad, her consideration and validation with my mom- his primary caregiver. A warm and welcoming personality and a calm presence embodied her professional style, and it was a pleasure working with her. Thank you, Joannie, for your caring spirit!