During my care with the unit completing my colonoscopy, I was very calmed and cheered by my nurse, John. He helped me to feel relaxed during a time I was feeling nauseous and nervous. With clear instructions, protocols, and friendly conversation, he helped me to feel at ease and confident that I was in good hands. Being new to this area, I had never met the Physician, who was also great, by the way. John was compassionate when I spoke of a recent loss of a family member. He anticipated my need to have a warm blanket, he used humor and kindness to make all the difference. I appreciated it so much.