Joni W. Sandgren
February 2024
Joni W.
Sandgren
,
RN, BSN
Float Pool
UF Health The Villages Hospital
The Villages
,
FL
United States
The opportunity to witness the skill and talents of such a gifted nurse was truly rewarding.
My 98 year-old mother was a patient at UF Health The Villages Hospital for five days. We arrived as an admit from the ER. Upon arrival my mom and I were very anxious and distressed.
We were introduced to nurse Joni Sandgren. She immediately presented herself in a professional and confident manner. Reassuring us that her responsibility was to make our stay as comfortable and pleasant as possible. She went about her duties in a very knowledgeable and caring manner daily.
Everyday she entered the room with an abundance of energy and a cheerful spirit. Each time she had to address and issue she did so in a manner that was understandable to both me and my mom. Once my mom was approved for a more solid food diet, Joni would pop in the room with a much-appreciated milkshake and a few walnuts. Again, with a smile on her face and encouraging my mom to eat in order to regain some strength.
One afternoon my mom awoke after a long nap. She became very combative and began attempting to get out of bed. I rang the call bell and Joni arrived immediately. I was shocked by this behavior as I had never seen conduct of this nature from her. I cannot even begin to describe to you how impressed I was with the way this situation was handled. Joni not only was dealing with my mom but showed compassion and concern for me as a daughter/caregiver. She reassured me that this was not uncommon and she and her team could handle it. I watched in amazement at the skill and control demonstrated by Joni and her assistants. When they finally got Mom settled, Joni recognized that I was distraught and in tears. She comforted me and suggested I take a break and leave the trained staff members to manage my mom for a while.
I decided to return home. Almost immediately upon my arrival home my phone rang. It was Joni. She had my mom on the line. Mom was back to her old self and apologized for the stress she caused. I returned to the hospital and what was an unsettling situation was resolved in the most caring manner possible. Not only for the patient but for the caregiver. I found this to be an act of a nurse going beyond the normal call of duty.
After five days in the hospital my mom was scheduled to be discharged. There was some sort of issue obtaining Home Health Services that was resulting in my mom possibly having to stay another night in the hospital. Mom was very sad and distressed over this fact. Joni recognized my mom's disappointment and again stepped in. She made the necessary calls to get the paperwork in order to avoid an additional night's stay.
When we departed the hospital, my mom was teary eyed and forever grateful to Joni. We both just embraced her and expressed our eternal gratitude for helping us through this difficult time.
The opportunity to witness the skill and talents of such a gifted nurse was truly rewarding. Her leadership skills were evident and each team member worked at meeting all expectations. Professionals from beginning till the end of our stay.
We were introduced to nurse Joni Sandgren. She immediately presented herself in a professional and confident manner. Reassuring us that her responsibility was to make our stay as comfortable and pleasant as possible. She went about her duties in a very knowledgeable and caring manner daily.
Everyday she entered the room with an abundance of energy and a cheerful spirit. Each time she had to address and issue she did so in a manner that was understandable to both me and my mom. Once my mom was approved for a more solid food diet, Joni would pop in the room with a much-appreciated milkshake and a few walnuts. Again, with a smile on her face and encouraging my mom to eat in order to regain some strength.
One afternoon my mom awoke after a long nap. She became very combative and began attempting to get out of bed. I rang the call bell and Joni arrived immediately. I was shocked by this behavior as I had never seen conduct of this nature from her. I cannot even begin to describe to you how impressed I was with the way this situation was handled. Joni not only was dealing with my mom but showed compassion and concern for me as a daughter/caregiver. She reassured me that this was not uncommon and she and her team could handle it. I watched in amazement at the skill and control demonstrated by Joni and her assistants. When they finally got Mom settled, Joni recognized that I was distraught and in tears. She comforted me and suggested I take a break and leave the trained staff members to manage my mom for a while.
I decided to return home. Almost immediately upon my arrival home my phone rang. It was Joni. She had my mom on the line. Mom was back to her old self and apologized for the stress she caused. I returned to the hospital and what was an unsettling situation was resolved in the most caring manner possible. Not only for the patient but for the caregiver. I found this to be an act of a nurse going beyond the normal call of duty.
After five days in the hospital my mom was scheduled to be discharged. There was some sort of issue obtaining Home Health Services that was resulting in my mom possibly having to stay another night in the hospital. Mom was very sad and distressed over this fact. Joni recognized my mom's disappointment and again stepped in. She made the necessary calls to get the paperwork in order to avoid an additional night's stay.
When we departed the hospital, my mom was teary eyed and forever grateful to Joni. We both just embraced her and expressed our eternal gratitude for helping us through this difficult time.
The opportunity to witness the skill and talents of such a gifted nurse was truly rewarding. Her leadership skills were evident and each team member worked at meeting all expectations. Professionals from beginning till the end of our stay.