The patient's daughter, a 20-year nurse veteran herself, noticed the kinds of details only a nurse could recognize when it comes to patient care. For her, Jordan exhibited all five DAISY characteristics, and it was clear that the integrity, commitment, advocacy, respect and excellence she displayed were commonplace in her work. Despite the patient's anxiety, her fear shifted to comfort under Jordan's care. Jordan went out of her way to explain what was happening, tend to her requests, and never allowed the patient to think negatively. Her visits were filled with empathy and respect. From the medical to the emotional needs of this patient, Jordan exceeded every expectation and is described as "heaven sent".