Jorge's manager gets a lot of comments from patients about him, and they all sound a lot like this: "He is a wonderful nurse so caring and lots of patience. Don't let him get away! I am so happy and proud of the JPS family and the hospital, too. With great thanks, RLS."

"This patient feedback and WOW card is a common theme for Jorge," manager Stephen Heinrich wrote in Jorge's nomination. "His efforts reflect on the entire JPS family and hospital."

Jorge works in the Clinical Decision Unit (former Observation,) where there's plenty of competition for highest patient satisfaction score. "His patient feedback is consistently at the top of the rankings," Heinrich wrote. "Every single patient, visitor, guest, employee and coworker is ALWAYS treated with courtesy and care. His attitude is always positive, whether he is being presented with multiple challenging situations or the day is flowing smoothly. Staff have never witnessed him having a bad day' no matter what challenges he may be having at work or home."

A staunch patient advocate "a true servant leader at the bedside," Henrich says Jorge looks out for his co-workers, as well. "He serves his coworkers by coming in to work frequently on short notice if coverage is needed. He floats to other departments with a positive attitude, ready to learn and help."