I came into the ER last night with shortness of breath, I had been in distress for several days and my O2 numbers were low and I was told to go to the ER. I was nervous, scared as I don't like to be in a hospital. As soon as Nurse Seaman entered the room, she could tell that I was anxious and scared, and was so kind to me and made sure to reassure me that I was in good hands. She got me set up, made sure to help me get my issues across to the doctor. I explained everything thoroughly (probably more so than anyone cared to hear). She was the only nurse working the ER at that time of night and I am almost positive was dealing with a large number of patients. She helped me when I needed to go to the bathroom (I was hooked up to a ton of wires), she checked my stats about every 10 minutes, brought me drinks, brought a recliner for my wife so she would be able to get some rest.
My stats didn't increase as we had hoped with the multiple breathing treatments and IV antibiotics, and the admitting doctor came in to see me. I was not pleased with him at all. As soon as he left, she came to do a check up and saw I was extremely upset with something the doctor had said and asked me what was wrong. I told her, and she immediately got a new doctor to come in and explain everything in a way to calm me down. If not for her, I would not have continued the treatment. Before Nurse Seaman's actions, I was shaking, nearly in tears. I was scared and I didn't know what to do. She managed the situation and made sure that I understood and the new doctor was with her the entire time.
She never let me down the entire night, the last thing she did before leaving at the end of her shift was to make sure that I was comfortable in an inpatient room. I am very grateful for all of the actions she took; the compassion she showed both me and my wife, the resolution skills she showed when issues arose and how it looked like she never broke a sweat. I feel significantly better today than I did this time last night. I put a significant amount of my feeling better on the shoulders of this angel of a nurse you have working in your facility.
I am sure she is just the reflection of many of the nurses in your staff, but last night she was the one person getting me on a road to recovery. I have never experienced that kind of compassion from a stranger before and I am truly a better person for it, this world and USA Health is better because of her as well.