February 2022
Joy
Veloso Paguio
,
MSN, RN, CCRN
PACU
Kaiser Permanente Ontario Medical Center
Ontario
,
CA
United States
Their demeanor was very caring, and It made me feel I was in good hands before going into surgery.
I underwent surgery to remove my left kidney. When I was being prepped for surgery, I had two nurses, Nurse Joy and Nurse D, who provided me with positive thinking and outlook. This was my first surgery of any kind and I have to admit, I was a little nervous. Their demeanor was very caring, and It made me feel I was in good hands before going into surgery. I was also pleased to see that they had sent me a card post-surgery wishing me a safe recovery. It was an unexpected surprise. I think many patients feel like they are a bother by asking a lot of questions or even the opposite by keeping to themselves. Nurse Joy let me feel again at ease during a stressful situation. Please pass this compliment on to both of them and their superiors to let them know that their work is greatly appreciated. Though I found out later that my tumor was indeed cancerous, I am blessed by the Lord Jesus Christ that they were able to provide peace and comfort in my time of need. Thank you!