Joyce was nominated by a patient who identified that all nurses in the Systemic Therapy area deserve an award as they all demonstrate exceptional care. However, Joyce stands out for the continuity of care, her upbeat nature, and how she takes an interest in the patients.

The patient also described Joyce as attentive, supportive, and encouraging to the other nurses around her. She felt that Joyce is "a great role-model, especially for the less-experienced nurses."