Kam Hicks received my mother post-op and did a phenomenal job. She met and surpassed your values and criteria by adding a true sense of family to her care. She demonstrated this on post-op day one. I returned in the morning to see my mother before work and never made it to work. As soon as I got there Kam informed me my mother was not herself. From the short amount of time Kam had with her the day before, she was able to see my mom was delirious from the medication and anesthesia. Kam and I worked together to determine her needs and worked with the MD to adjust her medications.
Kam helped me cope with seeing my normally fine mother go through this state. Kam even held me when I cried while my mom wasn't looking. That's family!
I work in healthcare and recognize exceptional care when I see it and that was Kameliah! She is a role model and I hope other RNs can learn from Kam and have opportunities to mentor with her.
In addition, Kam was honest and completed her tasks with the highest integrity and ethics. Kameliah's care organically provided service recovery for another department. She is commended because she made things better.