February 2011 Honoree
katarina vuckovich, BSN, BA/HFM
I just wanted to follow-up from our conversation last week to provide written feedback about Katarina’s walk through sessions at these two independent hospitals…
• Professional at all times; Articulate
• Very knowledgeable in all functional areas and in technical explanations
• Gained client’s trust quickly
• Effectively managed client misperceptions, changing them to positive by end of her walk-through in that area
• Responded to questions efficiently; queried client individuals in non-threatening, thought-provoking manner
I received many positive, spontaneous comments from staff and managers about her help, knowledge, and on and on. This was a difficult project to walk into, given the speed in which it needed to be done and the one project but two separate clients needing to be reviewed. Katarina shined.
• Professional at all times; Articulate
• Very knowledgeable in all functional areas and in technical explanations
• Gained client’s trust quickly
• Effectively managed client misperceptions, changing them to positive by end of her walk-through in that area
• Responded to questions efficiently; queried client individuals in non-threatening, thought-provoking manner
I received many positive, spontaneous comments from staff and managers about her help, knowledge, and on and on. This was a difficult project to walk into, given the speed in which it needed to be done and the one project but two separate clients needing to be reviewed. Katarina shined.
Thank you, Katarina, for your exceptional compassion, advocacy, and dedication to your patients. You truly make a difference.
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