An early doctor's visit started with oral instructions that a scope procedure would be performed. I was placed on NPO status. I found out there was no written order for the procedure. Gracie was proactive to contact the doctor to find out if the procedure would be done. She received the information that I would not have my procedure today. Breakfast and lunch had come and gone. I was very hungry. Gracie quickly contacted the cafeteria to get me lunch. Gracie's service and excellence in caring means a lot to me.