Katherine came to visit us on day 4 after our first baby was born as the result of a very tough, stressful, worrying night with our little boy. Being first-time parents is completely overwhelming, and Katherine took the time to explain to us exactly why night 3 is known for being a notoriously difficult night (something we had no idea about beforehand). She already knew the answers before I explained to her what we had experienced. What struck us the most with Katherine was the way that she explained how the baby's body and my body were working, and just the level of compassion, empathy, and support she offered was truly exactly what we needed. It gave us both the confidence and hope to deal with the night and going forward. We can't express how thankful we were at that moment; she really went above and beyond to spend longer with us than she should have and reached out again the next day. Thank you so much, Katherine, I don't know what we would have done without your help that day. X