I was very tense the first time I came to the facility. Kathleen was brought in to calm me down and to get a working blood draw needle insertion. She has been the attending nurse several other times that I have come for phlebotomy. Each time she has been reassuring and keeps me informed and can carry on a pleasant conversation with my caregiver during the procedure. She sees that I am well hydrated. She answers my numerous questions about the procedure and processes. She has called my doctor to confirm a question about my lab values, again reassuring me in a professional manner. I would recommend her to anybody who needs a needle stick in their arm.