Kathleen demonstrates the full I-CARE values in every sense of the word. She is very knowledgeable and conscientious toward her patients. She goes over and beyond to ensure that her patients are taken care of and that they utilize all the necessary resources to get the best care. I have observed her on field visits and she demonstrates quiet strength and gentleness. Her patients respect her and speak positively about her. When asked, Kathleen will go out of her way to other zip codes to give care so that a patient will not have a missed visit. She is dependable and a joy to work with. She is the "Nurse Whisperer" to difficult patients who are given to her. Her patients listen to her and tend to be compliant with the teaching that she provides, thereby bringing about a positive outcome for them. She embodies the DAISY Award.