Kathy develops relationships with her patients during her daily rounding. She developed a strong bond with one patient during a lengthy stay. In the end, the patient decided to go to hospice. Kathy spent many days with the patient explaining to both the patient and family. On the patient's final day here on Earth, she requested to see Kathy. Kathy came in on her day off and spent a few hours sitting with the patient and her family. She made both the patient and her family feel comfortable and at ease during this difficult time. This story demonstrates excellence, welcoming, respect and kindness.