Last month, my brother-in-law passed away in your hospital after a tough six-month battle with cancer. As always, this is a traumatic experience for a family that is unexpectedly faced with end-of-life situations and decisions. As his condition deteriorated in his final days and hours, the care and compassion demonstrated to the family (his daughters, his mother and his siblings) was nothing short of remarkable. Katie Liles from your ICU handled this time and this communication so professionally, so compassionately and with so much "tender loving care" that she will always be appreciated and remembered for making such a difficult time as painless as possible. Her sensitivity, patience and, most importantly, her honest assessments and explanations were extraordinary.