Kay Dunn developed 'Red Flag Training' for Spire Healthcare colleagues to identify any additional needs that a patient may have before attending the hospital. This 'Red Flag' training provides education to ensure that patients with any specific needs are highlighted before they attend our hospital. This enables our teams to prepare and plan for patients' visits to facilitate a smooth journey through our hospital and ensure their needs are met. The training has benefitted in the following ways:

• Increase understanding & meeting the needs of vulnerable patients.

• Capture of vulnerable patient information at the first interaction with the hospital.

• Preparing patient records to capture key information ahead of their appointment.

• Effective, inclusive management & support for patients & their families before, during, and after their appointment.

• Understand patient needs for an effective & safe appointment – allowing early engagement with family/patient.

• Providing a safe environment.

• Reduction in patient complaints & concerns

• Improving patient satisfaction & overall experience.

Training sessions have been delivered at the site to incorporate both clinical and non-clinical teams, including our Senior Management Team. Nationally this training has been presented at the Director of Clinical Services national meeting. It is hoped that in the future the 'Red Flag' Training will become a part of the Spire Induction for all new starters and will become embedded into not only the Spire Hull Team but Spire Healthcare nationally.