Kelli is a new nurse who started on 4JPP less than one month ago. Prior to becoming a nurse, Kelli worked as a nursing assistant on 4JPP as well. Kelli has always demonstrated compassionate, connected care to all of her patients, but recently, I had the privilege to witness her go above and beyond the call of duty for one of our oncology patients.
One of our patients was a gentleman who recently was diagnosed with cancer. One challenge we faced was the ability to communicate with this gentleman as he was deaf. Luckily, we were able to communicate with him via sign language using a tele-interpreter service.
As we got to know this patient, we could tell that he was rather down, not just about his diagnosis, but the fact that he hadn't been able to see or even speak to his wife in days. This patient told us a few times in the morning how he missed his wife and wanted to see her.
Later in the afternoon the patient was very upset and begged to speak to his wife. We found ourselves puzzled as we weren't sure how we could get into contact with this patient's wife as she was also deaf. Kelli was determined to do everything she could to help. Luckily, she answered and had an interpreter with her who helped her communicate via the phone. As soon as the patient knew we had got into contact with his wife, his face lit up! The couple was able to finally talk to each other via three interpreters, one for the patient, one for the wife, and Kelli doing the talking back and forth between the two.
This was one of the most moving things I have ever seen as an oncology nurse and nurse leader. The patient himself cried many times as he was so happy to know that his wife was safe, and he could finally explain to her everything that had been going on since he had been in the hospital. I can't imagine the fear and anxiety this patient was experiencing, just from the diagnosis itself, not to mention being alone without his companion and worrying about her. The wife was also very grateful as she told the patient, "I have been worrying about you" and "I'm so glad you called". Their conversation lasted for about 15 minutes.
Kelli's act of kindness was very moving and brought tears to my eyes. What Kelli did meant the world to this patient, and he was so grateful for her determination and kindness to help ease his fear. After the conversation had ended and as Kelli and I were leaving the room, the patient, again with tears in his eyes, shouted out, "I love my wife".
I have never had any doubt that Kelli would succeed as a nurse, but this situation was one that I will never forget. Kelli had a lot going on with her other patients that day, and it can be really easy to become preoccupied with all the tasks that need to be completed. Kelli recognized that her patient needed to communicate with his wife, and she was determined to do everything in her power to make that happen.
She exemplifies empathy, compassion, and determination day in and day out. She always comes to work with a smile on her face and a positive attitude. This is just one example of the remarkable care she provides her patients. I am so proud to have Kelli as a member of the 4JPP. She is such a great role model, and we are very lucky to have her as a nurse at UI Hospitals and Clinics.