My husband arrived at St. Thomas West on Saturday afternoon and was discharged at midday on Wednesday. From the time we arrived, the help he received was timely and efficient: Delivered by STW staff members who were effective, positive, and happy to be helping him. Without exception, they always had time to listen to T and answer our questions thoughtfully.

When they weren't sure of the right answer, they worked hard to find the answer as quickly as possible. One nurse who personified the culture and spirit we observed at STW was with us on two consecutive shifts In the Medical Surgical ICU. When we arrived In the Intensive Care Unit, we had so many questions and a strong need to fill the medical and nursing staff in on all the details of a complicated history. With great communication skills and a wonderful sense of humor, Kelsey fielded all those questions and helped us build a clear set of expectations for the days to come. She assured us that we could call to see how he was feeling and if he was sleeping, I took advantage of her offer as did several of T's children. Not only was Kelsey on top of things during her shift, but she also helped me time my arrival the next morning so I could see the doctors when they rounded the floor and be there when diagnostic procedures were performed.